LIFETAG Shipping, Payment, Return/Refund, Sizing Error, Repair, and Gold Price Policies

We recommend that you please read the following policies and disclaimers before going ahead and purchasing one of our LIFETAG Medical ID products.

If you have any additional questions or require other information, please go ahead and contact us through the following methods:

5857 N. Mesa, Ste. 19
El Paso, Texas 79912
(888) 543-3824
(915) 584-0022
fax (915) 584-2552


Please allow 4-5 weeks for the delivery of your LIFETAG product. All items, jewelry, and non-jewelry, are assembled when ordered. With purchases of higher value, shipping may require a slightly longer time frame depending on the item. All jewelry pieces are custom-made to your specifications. If at any time you feel your order is taking longer than expected, do not hesitate to call us at 1-888-LIFETAG and we can always update you on your order status.

Because of increased cases of fraud, we now require the billing address to be used as the shipping address.


We accept all major credit cards, money orders, checks, and debit cards.


All LIFETAG Medical ID and Susan Eisen Fine Jewelry & Watches products should meet or exceed your expectations. All jewelry is custom-made to your specifications including engraving and/or custom sizing; therefore, jewelry is non-refundable but may be returned for credit only if there are any manufacturer’s defects.

Returned items must be new and unused and in unworn condition. “New and unused” means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used or worn.

In order to return an item, you must first contact LIFETAG in order to obtain a Return Authorization Number. Once you receive this number, it must be written on the outside of the envelope or box that is being returned and must be clearly visible and legible. This number is required for all returns

To return an item to our company, please send back the product, paperwork, and explanation for return along with the Return Authorization Number written on the envelope or box that is being returned. We cannot refund your original shipping charges and will deduct the original shipping charges from your order refund for return postage if a refund is given.

If you are expecting a refund, please allow 3-4 weeks for the request to be processed and sent. SIZING ERRORS

If the size specification you gave to us turns out to be the wrong size (i.e. too big or too small), we would have to assess an extra charge and require extra time in order to correct the size error. For your benefit, please be sure that the size you provide for your order is indeed the correct size.REPAIRS

Our products are guaranteed for 30 days. If your item needs repair, please send it to us and we will call you with an estimate. We will do everything in our power to repair it at a minimal charge or offer an alternative. Please keep in mind that materials such as glass, wire, rubber, and other non-metal materials do not have the same lifespan as soldered gold and silver.


Due to volatile market prices and conditions, gold prices are subject to change. Gold prices are at the highest they have ever been so prices for items made of or with gold will reflect this.SHIPPING & HANDLING CHARGES

Shipping Table: USPS First Class Insured
$0.00 to $20.00…..$7
$20.01 to $49.99…..$8
$50.00 to $99.99…..$9
$100.00 to $199.99…..$18
$200.00 & up…..$20Shipping outside the U.S. may incur additional shipping and insurance charges. Please allow 4-5 weeks for delivery. Overnight service is available upon request. Call us for volume discounts & fundraising discounts. No International shipping; shipping to Canada or Mexico is available with supervisor permission.

Contact us at 1-888-LIFETAG if you have a special request